by V. Kumar : Customer Relationship Management: Concept, Strategy, and Tools

ISBN : #364220130X | Date : 2012-10-21

Description :

PDF-17284 | Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CRM represents a strategy, a set of tactics, and a technology that have become indispensible in the mo… Customer Relationship Management: Concept, Strategy, and Tools

Customer Relationship Management: Concept, Strategy, and Tools by by V. Kumar

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